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Shipping, Returns and Refund Policy

Shipping

We offer worldwide shipment with free shipping to selected countries.

In this unprecedented era, we are doing everything in our power to maintain normal shipping expectations despite slight disruptions with individual carriers. 

One element we can control is order fulfillment. We are committed to fulfilling all orders within 24 hours of the order being placed. This means that your order will be waiting for courier pick up, the day after you place your order. You will receive an email with tracking details once your order has been dispatched from our Vancouver office.

Most carriers have removed any service guarantees, but the following are current approximate delivery times (based on business days): 

 US & Canada Free 4 - 5 working days 
UK & Ireland Free 6 - 11 working days
Australia & New Zealand Free 6 - 11 working days

Selected Countries*

(see list below)

Free 6 - 11 working days
Rest of World $20.00 surcharge 7 - 12 working days

 

* Free shipping to the following countries: Austria , Brazil , Italy , South Korea , USA , Australia , Belgium , Croatia , Denmark , Estonia , Finland , France , Germany , Hong Kong , Hungary , Ireland , Iceland , Latvia , Lithuania , Luxembourg , Malaysia , Malta , Netherlands , New Zealand , Poland , Portugal , Singapore , Spain , Sweden , Switzerland , Turkey , United Kingdom

Returns
Refunds will be issued by the original method of payment, to the value of the item printed on the receipt/order confirmation. You have 14 days from date of delivery to complete the returns process. All items must be returned in original condition with original packaging and are subject to inspection upon return. SAOL Watches reserves the right to deny any return that does not meet the above requirements. Please note we do not cover any return shipping expenses. We also recommend a tracking number for any return shipments and we are not responsible for any lost packages and will only refund items once received. Please note returns may take 3-5 business days to process. You will receive an email once your refund has been completed.

To complete your return, we require you email us in advance to approve the return. Email address is hello@saolwatches.com.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@saolwatches.com.

Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘Warranty Claim’ as subject of the e-mail or letter.


Note that the warranty does not apply in the following cases, even during the warranty term.

- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)
- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
- If the warranty is not submitted along with the watch.
- Battery replacement will be charged even during the warranty term.

The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at hello@saolwatches.com with a detailed explanation for the exchange within 14 days of receiving the item. If approved, exchanges will be sent to 1238 Melville Street Vancouver British Columbia CA V6E4N2.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.